Training: ISO 20000 (ISMS) Internal Auditor Course
Course Features
This Two-day intensive course enables participants to develop the necessary expertise to audit an Information Technology Service Management System (ITSMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this ISO TRAINING, the participant will acquire necessary knowledge and skills to proficiently plan and perform internal audits in compliance with ISO 19011 the certification process according ISO 17021.
Learning Objectives
By the end of the course you will be able to:
• To acquire the expertise to perform an ISO 20000 internal audit following ISO 19011 guidelines
• To acquire the expertise to perform an ISO 20000 certification audit following ISO 19011 guidelines and ISO 17021 specifications
• To acquire the necessary expertise to manage an ITSMS audit team
• To understanding the operation of an ISO 20000 conformant Information Technology Service management system
• To know the interrelationships between ISO/IEC 20000-1:2011, ISO/IEC 20000-2:2005 and ITIL
• To understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization
• To improve the ability to analyze the internal environment of an organization, risk assessment and audit decision-making in the context of an ITSMS
Who Should Attend
This two (2) days course has been developed to provide delegates with the knowledge to begin performing internal ISMS audits.
• Individuals who audit an organization’s processes as part of the internal audit program
• IT Operations resources
• Trainers and consultants
• Operations personnel
• Management Representatives
Course Agenda
The course includes a series of presentations, Examples, Exercises involving group activities, Brain Storming, Case Studies, Readings and Sharing of Practical Experiences.
• Introduction to IT Service Management System concepts as required by ISO 20000
• Planning and Initiating an ISO 20000 audit
• Conducting an ISO 20000 audit
• Concluding and ensuring the follow-up of an ISO 20000 audit
• Two-days intensive classroom ISO TRAINING
• Exclusive access to trainer for after ISO TRAINING query clarification
• In-house certification exam on the second day of the ISO TRAINING
• Prepares participants to take and pass the ISO 20000 IA Certification examination successfully.
• Exercises, case study etc.
• Course Examination
• Corporate / In-House training program for Maximum 10/20 Delegates.
Pre-Requisites
Course delegates should have some knowledge of the principles of IT Service Management and the content and purpose of the ISO 20000 series of standards or experience is required.
• Individuals responsible for their company’s ISO 20000 Management System
• Personnel who are keen to have learn knowledge to conduct internal audit of ISO 20001
Course Trainer
All course facilitators are highly qualified and experienced both in training and assessment of IT Service y management systems. We strongly believe that the experience in IT Service Management Assessment and Training skills is a right combination to deliver a practical training course. They are selected on their ability to make courses both practical and enjoyable.
Certification
Successful Participants (Based on Test Results) will be awarded certificate of Internal Auditor for ISO 20000.
