ISO 20000 Certification Management system standard that is entirely based on improvement of the IT services – certification management system of an organization. The ISO 20000 Certification Management standard ensures that an organization is offering the IT services in a most efficient way meeting the demand of the customers. ISO 20000 Certification Management is the best way through which an IT company determines, establishes its services are meeting industry best practices.
Objective
The main objective of getting your organization certified with the ISO 20000:2011 is to make sure that you are offering the IT services according to the requirement of your customers. You are using the industry proven ITSM procedures and your services are meeting industry best practices.
Requirements
In this highly competitive business world, a slight edge over your competitors can boost your business a long way. Today, when everyone is claiming that they are offering the best IT services, how a customer can identify that you’re really offering the best services in the business? The solution is ISO 20000 Certification Management Standard. It is an international standard that enable companies to demonstrate excellence in IT service management
Why Choose SecuRiteU?
• Team comprises globally (PECB & IRCA) Certified ISO Consultants with diversified industry experience.
• We supports organizations ranging from top global brands to small & medium enterprises to gain a cutting edge over their competitors.
• We are one of those organizations who understand security standards and assess, devise, implement and monitor the security systems for your business need.
• We support in all phases to help you achieve ISO 20000 certification. Upon successful completion an ISO 20000 certificate is issued which has a validity of 3 years subject to annual surveillance.
ISO 20000 certification offers benefits for you such as
• Provides competitive edge over your competitors by demonstrating super quality of IT service and higher reliability.
• Demonstrate your reliability and high quality of service
• Provides confidence to your valuable customers that they will be served with the best in the business.
• Establish a culture of continued improvement in the quality of IT services by allowing service providers to review and evaluate their Service Management Services.
• Measurable level of effectiveness and culture of continual improvement
• Benchmark how your managed services are delivered
• To streamline various process improvements that may go on simultaneously in an IT department.
• To increase customer focus and transparency of value provided to the business.
• Opens the new opportunity for your business as many top organizations mandate that their IT service provider should be an ISO/IEC 20000 certified.
Process of ISO 20000 certification
Defining scope and service catalog: Scope helps in determining the certification requirement, whereas the service catalogue helps in defining all other process boundaries.
Gap Assessments: ISO 20000 standard requirements which needs to be assessed for their current status. At the end of the journey all of these have to be reviewed & required action for mitigation.
Documentation: We provide comprehensive, yet easy to read documentation that will enable teams to comply. Each document is followed with templates and communication to perform the task, with ease.
Tracking: In this phase we track your documentation, your risks, and your accountability. Each documented information (policy / procedure / records / responsibility / communication) needs ownership.
Performance Monitoring: We verify whether your ITSM transactions are in line with documented procedure and provide recommendations for improvements.
Internal Assessment: This is done to ensure completeness of compliance requirements and to verify if there are pending loopholes in the management system.
Preparing for Certification: Our consultants will explain both the benefits and the relatively minor, additional costs involved in certification. SecuRiteU can prepare you for certification and support you to implement any final changes necessary to your ITSMS. Finally, we can assist during the audit process itself by dealing with a certification body on your behalf and addressing any audit observations that arise.
